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Date:
6-16-2010
When I
called Conejo Valley Heating & Air
around 9:15 AM, I was told someone would
arrive between 10 AM - 12 PM. Branden
was at my door at 10:05AM.
My heater had been cycling on and off
before it ever reached the temperature
the thermostat had been set for.
Branden quickly identified the problem
as simply being a very dirty filter and
an obstruction to the intake vent to the
furnace... things I should have been
able to discover myself.
After hosing off the dirty
filter and moving the
obstruction, Branden
wouldn't take any payment at
all! Whereas other,
unscrupulous servicemen
could have trumped up some
story about having to
replace expensive parts and
overcharged for them, this
man was HONEST! What a
wonderful trait to find in
the service industries these
days! I tried to pay him
for gas money for his trip
and trouble but he wouldn't
take it.
What a WOW in service! In
the future, Conejo Valley
will be the first I call
whenever I have a heating/A.C.
problem.
The heater works just fine
now.
Thanks Branden!
Mr. Williams
Date: 6-21-2010
Message: We have been customers of
Conejo Valley Heating and AC for almost
twenty years. Last week our AC wouldn't
turn on. Brandon came out, diagnosed the
problem and fixed it by tightening a
couple screws. No charge. It's such a
pleasure to deal with an honest reliable
company.
Mr. Bansbach
January 20, 2010
To: Wally and his
co-workers
I am pleased to
recommend your service to all who need
it. YOU ARE THE BEST. I have been a
customer of Conejo Appliances for almost
25 years and they have never let me
down. They have installed my new
furnace, air conditioner, and water
heater as well as repaired the old ones,
including my stove and clothes dryer. I
have recommended them to my family and
friends, all of whom feel that they are
the best. From the ladies who answer
your calls to the technicians who come
to your home - every one of them are
friendly, helpful and trustworthy. The
installers are efficient and
knowledgeable and on time. They will go
the extra mile for you and in this day
and age not too many will make the
effort.
Sincerely,
Maureen VanDell
August 27, 2009
Dear Wally,
I just want to thank you
for the wonderful service that you provided
to us recently. Your professionalism and
willingness to go the extra mile to keep our
older unit working is commendable. You
were honest about the condition of our air
conditioner and still did not try to
immediately sell us a new one, even though I
realize that it would have been much more
profitable for you to do so. You have earned
my trust and respect. In closing, you
secured me as a future customer and I am
going to recommend you to everybody I know.
You're the best ...
Laurie
Agoura Hills
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A TESTIMONIAL
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July 31, 2009
Dear Wally:
Many thanks for a
well-done job installing our new HVAC system.
Everything was great from beginning to end.
We contracted you based on
the recommendation of a friend and neighbor who
was pleased by your services. You can add us to
that list of satisfied customers. You came to
our home, listened, observed, and made
recommendations that were in our best interest.
Then, upon our request, you provieded a detailed
proposal for providing services which we
accepted. Your prompt installation was provided
by a very courteous staff and we are very
pleased with the results. Your hands-on
supervision of the entire process was
appreciated.
Best regards,
Jeanne and Irving Weiss
July 28, 2009
Dear Branden:
I just wanted to thank you
so very much for the recent ducting job you and
Conejo Valley Heating and A/C, Inc. did at my
home. Your crews were beyond professional,
courteous and efficient. Everyone involved in
the job made me feel like they really cared
about the work they did, and were quick to
reassure me of the safety of my house and
system. I cannot thank you enough for your
service.
Best Regards,
Chris Page
June 22, 2009
Recently I replaced my entire
heating and air-conditioning system. After
getting estimates from five companies, I chose
Conejo Valley Heating and Air and I'm happy that
I did. He and his crew did a great job. Wally
was the epitome of patience in explaining the
nuances of such systems and was very helpful in
guiding my choices. So if you want a contractor
who is honest, knowledgeable, reliable, and who
goes the extra mile - Wally is your guy.
Nancy
Thousand Oaks, CA
January 20, 2010
To: Wally and his co-workers
I am pleased to recommend
your service to all who need it. YOU ARE THE
BEST. I have been a customer of Conejo
Appliances for almost 25 years and they have
never let me down. They have installed my new
furnace, air conditioner, & water heater as well
as repaired the old ones, including my stove and
clothes dryer. I have recommended them to my
family and friends, all of whom feel that they
are the best. From the ladies who answer your
calls to the technicians who come to your home -
everyone of them are friendly, helpful and
trustworthy. They will go the extra mile for you
and in this day and age not too many will make
the effort.
Sincerely,
Maureen Van Dell
November 19, 2008
A belated note of thanks for
a clean and thorough job of installing a new
furnace in my condo unit. The work was done in a
timely and courteous manner. I do not hesitate
to recommend your service to others.
Sincerely,
Phyllis Zerg
Westlake Village
September 30, 2008
You came highly recommended by friends, and they
were correct. The heating and air conditioning
system was installed and has run for about six
months without any problems. The TO inspector
checked everything without any concerns, and
signed the permit. I will definitely recommend
you to our family and friends.
Herb F.
Thousand Oaks, CA
September 12, 2008
Dear Wally,
I
can't tell how happy I am you were referred to
me. You saved the day, after a very bad
experience with another company. I appreciate
you coming to my home right away and assessing
the problem in such an honest and professional
manner. The air conditioning system you
installed works great! It's so nice not to have
to worry about it breaking down again.
I
would highly recommend your services!! Thank you
again for all your help and professionalism.
Kathy M.
Oak Park, CA
August 29, 2008
Dear Wally & Branden,
We are very happy with our
new heating and air conditioning system. Kyle
and the crew were very professional and polite.
They replaced our old equipment and installed
the new system in about six hours. They did a
good job on cleanup. The Agoura Hills inspector
checked everything and signed the permit. He did
not have any questions or concerns. We will
defnitely recommend Conejo Valley Heating and
Air Conditioning to our family and friends.
Sincerely,
Peter Thommen
Agoura Hills, CA
2008
Dear Conejo Valley Heating &
Air:
Just wanted to say Thank You for extraordinary
service performed on our A/C on August
15th/16th. Both Branden and Kyle gave
exceptional service & are great at what they do.
It's nice to see someone actually go the extra
mile & have pride in their job these days. All
the workers who came wer courteous & fun to talk
to for a brief momemt, while on their way in or
out. We chose to call on you guys for our A/C
needs because of your longevity in the
community. We love to support local businesses
as our family, too, has been in N.P. for years
(1963). Two generations of our family have gone
to NPHS just like you guys...and our 3rd will go
there in just over a decade. We've got 4
generations still living here in N.P. & have
known your company & it's great reputation for
years!
Your exceptional service is truly appreciated &
should not go without recognition. We will
recommend you to everyone we know.
Thanks again for your efforts!!
Fondly,
Crystal & Derek S. & Family
Newbury Park, CA
July 22, 2008
What a great job and what a great organization.
It is refresing to deal with an organization
that delivers what they promise. Conejo Air
installed new ducting and replaced 3 aging A/C
units and 3 heating units with all new Trane
equipment. The project could not have gone more
smoothly. Branden sized up the project and
determined the work that needed to be done and
the equipment to be installed. Wally and crew
moved in and did a grand job. The work was
completed in 1 day and our home was left
spotless. Everyone who came into our home was
courteous and considerate. Not to mention the AC
works great. Without hesitation we recommend
Conejo Air for all AC heating and appliance
needs.
Ed and Georgi Harris
Westlake Village, CA
May 9, 2008
I was very pleased to find
Walt after searching for, and interviewing, A/C
contrctors. I liked the technical depth of
Walt's information and the breadth of his
experience. It was clear we were dealing with a
real expert and seasoned professional. It also
helped that our neighbors used Conejo Valley
Heating & Air and were very pleased with the
results. Kyle brought an army with him and got
the old system removed and the new system
installed in record time. It works beautifully.
These are good, competent people. They do good
work. We're very pleased to have found them.
John L.
Thousand Oaks, CA
March 15, 2008
Wally and crew from Conejo
Valley Heating & Air Conditioning installed a
new "dual system" heating and air conditioning
system in our home in February 2008. Wally came
highly recommended by friends and after Wally
presented his proposal we discovered that
several other acquaintances had also had his
company install the same system in their home.
Every person was highly complimentary of the
system and Wally & his crew. Now that our job is
complete, we can also say that Wally is one of
the most competent, fair, honest, and thorough
contractors we have ever dealt with. When he
says he is going to arrive at your house, he is
there. When he tells you what is going to happen
during the job, that is exactly what occurs. His
pride in his workmanship carriers over to his
crew. All were courteous, friendly, hard workers
who truly seem to enjoy what they do and do it
well. We have had several questions since the
install and Wally is always immediately
available to answer our questions or come over
asap to correct any adjustments needed. I would
highly recommend Conejo Valley Heating & Air
Conditioning to anyone who needs this type of
work done in their home.
Don & JoAnne
Newbury Park, CA
After 3 months, 4 plumbers
and 2 heating companies, Wally was the ONLY one
who could figure out what the problem was with
our complicated water heater/heating system. We
are grateful to Wally for his prompt service,
his reasonable prices, his expertise and his
honesty.
Dear Wally & Staff,
Thank you so very much for
making the time & effort to come and fix our A/C
last Sunday! With a house full of company, you
truly were my hero (and theirs too!) We can only
imagine how stressful the last couple of weeks
have been and we truly appreciate the excellent
service. Have a great weekend!
With gratitude,
Julie & Alan H.
Dear Conejo Valley Heating &
Air Conditioning,
When you walked onto our job, we had already
replaced our HVAC units and ducting twice in
four years. We were frustrated and disappointed
that each costly new system installed still did
not cool our upstairs. Each company told us it
was the best we could expect for our house
design.
Then we called your company. Your company
listened to our wishes and complaints, thought
through the problems and solutions before
tearing into our walls, and delivered a system
that works perfectly. (Yes, you proved the
others wrong!) You gave a lot of your time and
concern to solve our difficult problem -- and it
was all done in a professional and courteous
manner.
As you know, we also voiced concerns that damage
could occur to some our unique home features.
Wally, you added protective padding, told your
crew to go slow, and to be extra careful in our
house. We appreciate that your crew showed such
genuine concern for our home and belongings.
We will whole heartedly recommend your company's
services to all. After experiencing your
outstanding performance on our complex job,
we're sure you can handle any job that comes
your way.
Lisa & David E.
Thousand Oaks, Ca
Dear Wally:
You came highly recommended to me by a mutual
associate. I interviewed two or three companies
and determined that you were the most
knowledgeable, most concerned and most
interested in making sure that the job was done
properly. I made an appointment, and yourself
and your crew came out and installed my air
conditioning and heating. I must say it was a
lot more involved than I had anticipated. But as
you were saying during the install "it will be
well worth it". I am very happy with the
install. I did have some minor issues after you
and your crew finished. However, I was so
impressed by your immediate response to my phone
call. You immediately called me and handled each
item of concern. I would highly recommend you to
my friends and neighbors for their heating and
air condition needs. You handle yourself in a
very professional manner.
Sincerely,
Karon D.
Dear Wally,
Thank you for your prompt service on the recent
installation of our new heating, air cleaning
and air conditioning system. We are pleased with
the update of our old system that was installed
in the '70's (including asbestos duct
insulation}, glad to be rid of years of
accumulated dust in the ducts and uneven air
dustribution, and--- the old system was
expensive to operate. We are relieved that our
total system is clean, efficient and now up to
code.
We knew there were cheaper brands on the market
but had decided to install a higher quality
system to assure maximum all-season comfort that
we could enjoy year in and year out, but also to
capture the energy savings potential of a
state-of-the-art design. It seemed to us also,
frankly, that a high quality system would
enhance the market value of our home when it
comes time to sell. I know from a lifetime of
experience in manufacturing plants, that the
system you installed is high quality and well
engineered.
But my reason for writing goes beyond that. As
recent mid-westerners new to California we have
had some disappointments in selecting
contractors. We wanted to compliment both your
service personnel and installation crew for
their courtesy, and their obvious expertise.
They were well organized, quick, thorough, and
left the house clean. It was obvious to us that
had been well trained technically and in
customer service. And--- the job was completed
at the cost quoted. We know that wasn't an
accident. We thought we should pass this on to
everyone in your organization, from the friendly
telephone personnel to the follow up checkout
call. Our compliments. You can be proud of your
gropu!
Phyllis and Albert S.
My wife and I requested a
proposal from Conejo Valley Heating and Air for
the replacement of our heating and
air-conditioning system because of our positive
experiences with Conejo Valley Appliance and our
commitment to locally owned and operated
busineses. Wally was the first assess our home
and provided a proposal a few days later. I was
impressed with his knowledge, pragmatism, and
expressed guarantee of customer satisfaction.
The next four presentations and proposals did
not measure up to Wally's but they did result
some questions. He gladly took the time to
explain what the others were talking about and
whether or not it made sense. He was the only
owner/operator to come to our home. He and his
crew were always on time and well mannered. We
did have some issues during and after
installation. Each issue was resolved quickly
and to our complete satisfaction. I would not
hesitate to recommend Wally.
Chick Z.
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